Refund policy

• › Window: 24 hours from delivery confirmation.
• › How to Raise: Through TagSwap’s support or designated return request channel.
• › Requirements: Clear photographs and video (if requested by our team) of the item as received, showing the issue.
• › Response Time: TagSwap will respond within 24 business hours of submission.

A return will be considered only for: significantly different items from listing photos, undisclosed damage (stains/tears), or wrong item delivered.

Returns will NOT be accepted for: change of mind, fit/sizing issues, minor wear consistent with stated condition, requests after 24 hours, or items that have been worn, washed, or altered after delivery.

1. Buyer raises request within 24 hours with photos.
2. TagSwap team reviews the evidence within 24 business hours.
3. Decision made: Approved, Partially Approved, or Rejected.
4. If approved: TagSwap schedules return pickup (no cost to buyer).
5. Once received and inspected, the refund is initiated.
6. Refund credited to original payment method within 5–7 business days.

• › Full Refund: Item price for approved returns.
• › Partial Refund: For minor discrepancies at TagSwap’s sole discretion.
• › Refund Timeline: 5–7 business days to original payment method.
• › Seller Fee: Waived for all approved buyer returns.
  
  Please note that Shipping Fee is non-refundable.

Approved returns result in the item being returned to the seller with no service fee. Repeated approved returns against a seller’s listing will result in account review and potential suspension.

All return and refund decisions are made at TagSwap’s sole discretion based on evidence. Decisions are final once communicated.